Client Relationship Manager / Account Director - London

£negotiable on experience - Client Services
Ref: 655 Date Posted: Tuesday 02 Apr 2024

Client Relationship Manager / Account Director | Print & POS | London (visiting client sites) | £negotiable on experience

Aim Search are partnered up with an award winning business who are seeking a heavy-weight Client Relationship Manager with solid Print & POS knowledge to look after several key accounts in and around London.  A natural leader, you’ll work closely with and inspire the team, ensuring end-to-end project delivery of printed point of sales campaigns as well as taking the lead on the commercial details, strategic development, and sales growth for your accounts.

A bit about the Client Relationship Manager / Account Director role...

  • Accountable for overall service delivery and all commercial aspects.
  • Operate within the framework of our contract.
  • Understand, implement, monitor and ensure all SLAs and KPIs are being met.
  • Lead and deliver business review meetings with your client.
  • Recommend system and process enhancements, focusing on continuous improvement.
  • Deliver exceptional personal and team service to your client.
  • Ensure briefs are delivered to our production teams, clearly, on time and with commercial clarity.
  • Work collaboratively both internally and with your clients.
  • Create new opportunities with your client and explore ways to help grow their and our business.
  • Report directly to the Client Services Director.

We are looking for someone who is…

  • A highly motivated, adaptable and proactive individual that will bring drive and enthusiasm.
  • Great at relationship building and communicating with people at all levels.
  • Able to be flexible and has excellent presentation skills.
  • Has a high level of commercial acumen.
  • Process orientated, highly organised and able to multi-task.
  • Confident and presents themselves professional at all times.
  • Calm under pressure, collaborative and has a pro-active work attitude.
  • Able to understand, recognise and deliver on time, meeting our client’s deadlines.
  • A problem-solver and strategic thinker.

Ideal experience...

  • Has an impressive track record in managing multiple accounts.
  • Excellent presentation skills and a real desire to exceed expectations.
  • Can demonstrate development of existing customer relationships.
  • Excellent computer skills to manage and interpret data contained within Excel and strong PowerPoint skills.
  • Managing marketing and / or point of sale briefs from concept to distribution.
  • Worked on complex accounts and understands production basics including design, artwork, print, fulfilment and distribution.
  • Must be able to demonstrate a high level of commercial acumen.

If this fantastic opportunity sounds up your street, please send us over your application ASAP!